Question 1

How do I take advantage of the "Money Back" guarantee on the ADSL bundle?

Accepted Answer

The ADSL offer is eligible for a Money Back Guarantee valid for 7 days. During this period, the customer has the right to withdraw or cancel their contract without paying cancellation fees.

Question 2

Do I have to pay a fee to take advantage of the Money Back Guarantee?

Accepted Answer

The Money Back Guarantee fee amounts to MAD 50 payable at the branch at the time of the operation.

Question 3

How long does it take to port my number?

Accepted Answer

The portability procedure generally takes 24 hours, excluding weekends and public holidays.

Question 4

How do I cancel my ADSL line?

Accepted Answer

The cancellation can be done by calling our Customer Service or by visiting the branch.

Question 5

Do I have to return the equipment that I got when I activated it in case of cancellation?

Accepted Answer

Yes, the router is now available to the customer but remains the property of Inwi. Upon termination, the customer returns the equipment to the activation branch in order to recover the Activation Fee paid upon activation.

Question 6

What if I don't return the equipment provided to me?

Accepted Answer

In the case of non-return of the equipment, the customer will receive a final invoice with the non-return fee which varies depending on the equipment.

Question 7

My router doesn't work anymore, what should I do?

Accepted Answer

If your router does not work during your commitment period, it will be replaced automatically.

Question 8

What can I do if my voice credit ("generosity") is used up?

Accepted Answer

If you have used up your mobile and international generosity, you can choose one of the available options, either for a one-time or monthly recurring activation. The generosity granted in this case will be consumed first, allowing you to optimize your consumption.

Question 9

How do I make a claim following an access cut off or installation delay?

Accepted Answer

Whether it's a delay in installation at home, a cut-off after activation or a browsing speed that weakens, you can contact our Customer Support / Hotline by calling 05 29 29 29 29.

Question 10

How to subscribe to the Business Connect ADSL offer?

Accepted Answer

Step 1 Choose the Business Connect ADSL offer at 199 MAD/month (incl. VAT) Step 2 A qualified engineer will come to your home for the installation and the commissioning of your pack Step 3 Take full advantage of your unlimited broadband internet

Question 11

How do I take advantage of the "Money Back" guarantee on the Fiber bundle?

Accepted Answer

The Fiber offer is eligible for a "Money Back Guarantee" eligible for 7 days. During this period, the customer has the right to withdraw or cancel their contract without paying cancellation fees.

Question 12

Do I have to pay a fee to take advantage of the Money Back Guarantee?

Accepted Answer

The Money Back Guarantee fee amounts to MAD 50 payable at the branch at the time of the operation.

Question 13

How long does it take to port my number?

Accepted Answer

The portability procedure generally takes 24 hours, excluding weekends and public holidays.

Question 14

How do I cancel my fiber line?

Accepted Answer

The cancellation can be done by calling the Customer Service or by visiting the branch.

Question 15

Do I have to return the equipment that I got when I activated it in case of cancellation?

Accepted Answer

Yes, the router is now available to the customer but remains the property of Inwi. Upon termination, the customer returns the equipment to the activation branch in order to recover the Activation Fee paid upon activation.

Question 16

What if I don't return the equipment provided to me?

Accepted Answer

In the case of non-return of the equipment, the customer will receive a final invoice with the non-return fee which varies depending on the equipment.

Question 17

My router doesn't work anymore, what should I do?

Accepted Answer

If your router does not work during your commitment period, it will be replaced automatically.

Question 18

What can I do if my voice credit ("generosity") is used up?

Accepted Answer

If you have used up your mobile and international generosity, you can choose one of the available options, either for a one-time or monthly recurring activation. The generosity granted in this case will be consumed first, allowing you to optimize your consumption.

Question 19

How do I make a claim following an access cut off or installation delay?

Accepted Answer

Whether it's a delay in installation at home, a cut-off after activation or a browsing speed that weakens, you can contact our Customer Support / Hotline by calling 05 29 29 29 29.

Question 20

How do I take advantage of the "Money Back" guarantee on the Fixed/Land Line bundle?

Accepted Answer

The Fixed/Land Line offer is eligible for a "Money Back Guarantee" eligible for 7 days. During this period, the customer has the right to withdraw or cancel their contract without paying cancellation fees.

Question 21

How long does it take to port my number?

Accepted Answer

The portability procedure generally takes 24 hours, excluding weekends and public holidays.

Question 22

How do I cancel my Fixed/Land line?

Accepted Answer

The cancellation can be done by calling the Customer Service or by visiting the branch.

Question 23

Do I have to return the equipment that I got when I activated it in case of cancellation?

Accepted Answer

Yes, the router is now available to the customer but remains the property of Inwi. Upon termination, the customer returns the equipment to the activation branch in order to recover the Activation Fee paid upon activation.

Question 24

What if I don't return the equipment provided to me?

Accepted Answer

In the case of non-return of the equipment, the customer will receive a final invoice with the non-return fee which varies depending on the equipment.

Question 25

My router doesn't work anymore, what should I do?

Accepted Answer

If your router does not work during your commitment period, it will be replaced automatically.

Question 26

What can I do if my voice credit ("generosity") is used up?

Accepted Answer

If you have used up your mobile and international generosity, you can choose one of the available options, either for a one-time or monthly recurring activation. The generosity granted in this case will be consumed first, allowing you to optimize your consumption.

Question 27

How do I make a claim following an access cut off or installation delay?

Accepted Answer

Whether it's a delay in installation at home, a cut-off after activation or a browsing speed that weakens, you can contact our Customer Support / Hotline by calling 05 29 29 29 29.

Question 28

How do I take advantage of the "Money Back" guarantee on the 4G bundle?

Accepted Answer

The 4G offer is eligible for a "Money Back Guarantee" eligible for 7 days. During this period, the customer has the right to withdraw or cancel their contract without paying cancellation fees.

Question 29

Do I have to pay a fee to take advantage of the Money Back Guarantee?

Accepted Answer

The Money Back Guarantee fee amounts to MAD 50 payable at the branch at the time of the operation.

Question 30

How long does it take to port my number?

Accepted Answer

The portability procedure generally takes 24 hours, excluding weekends and public holidays.

Question 31

How do I cancel my 4G line?

Accepted Answer

The cancellation can be done by calling the Customer Service or by visiting the branch.

Question 32

Do I have to return the equipment that I got when I activated it in case of cancellation?

Accepted Answer

Yes, the router is now available to the customer but remains the property of Inwi. Upon termination, the customer returns the equipment to the activation branch in order to recover the Activation Fee paid upon activation.

Question 33

What if I don't return the equipment provided to me?

Accepted Answer

In the case of non-return of the equipment, the customer will receive a final invoice with the non-return fee which varies depending on the equipment.

Question 34

My router doesn't work anymore, what should I do?

Accepted Answer

If your router does not work during your commitment period, it will be replaced automatically.

Question 35

What can I do if my voice credit ("generosity") is used up?

Accepted Answer

If you have used up your mobile and international generosity, you can choose one of the available options, either for a one-time or monthly recurring activation. The generosity granted in this case will be consumed first, allowing you to optimize your consumption.

Question 36

How do I make a claim following an access cut off or installation delay?

Accepted Answer

Whether it's a delay in installation at home, a cut-off after activation or a browsing speed that weakens, you can contact our Customer Support / Hotline by calling 05 29 29 29 29.

Business Connect Fixe

Business Connect

Combined offer

Connectivity

Mobile Offers

Roaming

Services

SMS

IoT

Loyalty

Cloud

Unified Communication Solution

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Frequently Asked Questions

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Business Connect Fixe

Business Connect

Combined offer

Connectivity

Mobile Offers

Roaming

Services

SMS

IoT

Loyalty

Cloud

Unified Communication Solution

FAQ by theme

Frequently Asked Questions

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