Question 1

How can I activate my inwi line?

Accepted Answer

To activate your inwi line, simply make a call and your line will be automatically and immediately activated.You will then receive a welcome SMS confirming the activation of your line and providing your phone number and welcome balance.

Question 2

How can I identify my line?

Accepted Answer

Identifying your line is mandatory and can be done either through your My inwi account or at an inwi store.

Question 3

How can I check my balance?

Accepted Answer

You can check your balance free of charge at any time: • Via the My inwi app • By calling 120 from your inwi line • By dialing *120*30# and pressing the call button

Question 4

What should I do if my phone is stolen or lost?

Accepted Answer

If your phone is stolen or lost, remember to file a report with the nearest police station or gendarmerie, providing the following information: your first and last name, your address, the make of your phone, your inwi subscription number, and the presumed date of the theft. You must immediately suspend your line either through your customer account on Myinwi or by calling your customer service representative to report the loss or theft. They will suspend your line. You can then check your messages from another phone. The PIN code you will be asked for can be obtained from your Customer Care Center. You can replace your SIM card at one of our authorized points of sale and reactivate your line by contacting Customer Care Center.

Question 5

What should I do if my top-up is blocked after entering 3 incorrect top-up codes?

Accepted Answer

To unblock your top-up, simply call your inwi customer advisor at 220 from your mobile phone or at 0529000220 from another phone.

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inwi top-ups

How can I check my balance?

How can I activate my inwi line?

How can I identify my line?

How can I check my balance?

What should I do if my phone is stolen or lost?

What should I do if my top-up is blocked after entering 3 incorrect top-up codes?

Assistance

This site uses cookies

Mobile Plans

Prepaid Offers

inwi Avantages

Travelers

Entertainment

Internet Box

Accessories

inwi Experience

All Phones

Accessoires Mobile

FAQ

Contact

Our agencies

inwi top-ups

How can I check my balance?

How can I activate my inwi line?

How can I identify my line?

How can I check my balance?

What should I do if my phone is stolen or lost?

What should I do if my top-up is blocked after entering 3 incorrect top-up codes?

Assistance

This site uses cookies