Question 1

How can I check my balance?

Accepted Answer

You can check your balance free of charge at any time: • Via the My inwi app • By calling 120 from your inwi line • By dialing *120*30# and pressing the call button

Question 2

How long is an inwi SIM card valid for?

Accepted Answer

The validity period of your line depends on your top-up. Once your top-up validity period has expired, you will only be able to receive calls. After that, your line will be disabled.

Question 3

How can I change my phone number?

Accepted Answer

You can change your phone number at any time via your My inwi customer area or by contacting the customer service center at 220. Changing your phone number costs 5 MAD, including tax, which will be deducted directly from your top-up balance.

Question 4

Can I use my inwi SIM card abroad?

Accepted Answer

Stay in touch with your loved ones in more than 150 countries by activating your Call & Internet Roaming service: • Via the My inwi app • By calling 120 from your inwi number

Question 5

How can I identify my line?

Accepted Answer

Identifying your line is mandatory and can be done either through your My inwi account or at an inwi store.

Question 6

How can I activate my inwi line?

Accepted Answer

To activate your inwi line, simply make a call and your line will be automatically and immediately activated.You will then receive a welcome SMS confirming the activation of your line and providing your phone number and welcome balance.

Question 7

How can I cancel my inwi subscription?

Accepted Answer

To cancel your subscription, please contact 220 to be connected with the dedicated service.

Question 8

How can I check my inwi account?

Accepted Answer

You can check your balance free of charge at any time: Via the My inwi app By calling 120 from your inwi line By dialing *120*30# and pressing the call button

Question 9

I would like to upgrade or downgrade my i-dar/Fiber plan. How can I do this?

Accepted Answer

Simply contact customer service by calling 220 from an inwi line or +212529000220. Changing your plan is free of charge and will take effect with your next billing cycle.

Question 10

Eligibility requirements?

Accepted Answer

To subscribe to inwi’s special offer for university students, you must be a university student in Morocco enrolled in one of the institutions included in the eligible list provided by the public authorities. You are entitled to only one student SIM card with the top-up or mobile plan offer.

Question 11

Suspended line: how can I reactivate it?

Accepted Answer

Visit an inwi store to register your line. Please bring your ID and collect your contract. Your line will be reactivated on the spot.

Question 12

How can I use my line?

Accepted Answer

You can enjoy our wide range of top-up options. Visit inwi.ma/particuliers/recharges. And don’t forget that you have unlimited free access to your university’s websites and intranet.

Question 13

How do I create an account on the My inwi app?

Accepted Answer

Are you an inwi Mobile or WiFi customer and would like to create an account on the My inwi app? Simply follow these steps:• Go to https://inwi.ma/myinwi/login or open the My inwi mobile app• Click on the “Create my account” button• Choose “Mobile” or “WiFi”You are a Mobile customer:• Enter your mobile line number• Enter the confirmation code received by SMS on your phone• Enter the requested personal information, such as your title, first name, last name and email address, and accept the Terms and Conditions of Use• Choose your password and confirm to complete the creation of your account.You are a WiFi customer (ADSL, i-dar or Fiber):• Enter your WiFi line number or scan your ID card• Enter the confirmation code received by SMS on your contact number• Enter the requested personal information, such as your title, first name, last name and email address, and accept the Terms and Conditions of Use• Choose your password and confirm to complete the creation of your account.Once your account has been created, you can log in simply by entering your username and password.If you have forgotten your password, click on “Forgot password?” to create a new password.For more information, you can contact customer service at 220 if you are an inwi customer, or at 0529000220 if you are not an inwi customer.

Question 14

How do you activate your inwi line?

Accepted Answer

To activate your inwi line, all you need to do is call a number, and your line will be automatically activated. You will receive a welcome SMS confirming the activation of your line, reminding you of your phone number and your welcome balance.

Question 15

How long does it take to activate an inwi line?

Accepted Answer

Activation is instantaneous as soon as you make your first call.

Question 16

How do I set up inwi 4G on my Android phone?

Accepted Answer

Manual 4G configuration on Android – Latest version: Go to Settings and select Connections. Then select Mobile networks. Select Access Point Names. Choose Add. Enter www.inwi.ma in the APN field. Manual 4G configuration on Android – Older versions: Go to Settings. Depending on your smartphone brand, select Wireless & networks or More networks, then Mobile networks. Then select Access Point Names. Select New APN from the Options menu or tap the + symbol. Enter www.inwi.ma in the APN field. Select Save from the Options menu.

Question 17

How do I set up inwi 4G on my iPhone?

Accepted Answer

Manual 4G configuration on iOS – Version 12 Go to Settings. Select Cellular Data, then Options, and choose Cellular Data Network. If Cellular Data Network is not displayed, manual configuration is not possible. In this case, connect your device to a computer and use iTunes to install the Carrier Settings. Fill in the following fields: Under Cellular Data: APN: www.inwi.ma Under MMS: APN: www.inwi.ma Manual 4G configuration on iOS – Older versions: Go to Settings, select Cellular, then Cellular Data Network. If Cellular Data Network is not available, manual configuration is not possible. In this case, connect your device to a computer and use iTunes to install the Carrier Settings. Fill in the following fields: Under Cellular Data: APN: www.inwi.ma Under MMS: APN: www.inwi.ma

Question 18

How can I find out my phone number?

Accepted Answer

To find out your phone number, simply dial *99# and press the call button.

Question 19

Which devices are compatible?

Accepted Answer

Samsung : Galaxy Fold , Galaxy Z Fold 2 5G, Galaxy Z Flip, Galaxy Z Flip 2,Galaxy Z Flip 3, Galaxy Z Flip 4, Galaxy Z Flip 5G, Galaxy Z Fold2 5G, Galaxy Z Fold 4 5G, Galaxy S20 , Galaxy S21, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy Note 20 Ultra 5G, Galaxy Note 20, Galaxy Z Fold3 5G iPhone : iPhone 14 Pro max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 mini, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 Mini iPhone SE (2020), iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11,iPhone XS Max, iPhone XS, iPhone XR

Question 20

How can I top up?

Accepted Answer

Several top-up options are available to you: Top-up card: Top-up cards of 5, 10, 20, 50 and 100 MAD are available for purchase from your retailer. Simply follow the instructions on the back of the card. Quick top-up: You can choose a quick top-up at your retailer, who will credit your account directly. Simply provide your phone number, the amount you wish to top up and the type of top-up, starting from 5 MAD. Online top-up: A simple, instant and fully secure top-up service, available 24/7. By topping up online, you can benefit from all our current promotions as well as exclusive digital promotions! My inwi: Your My inwi customer area allows you to securely top up your number or someone else's, 24/7, while benefiting from current promotions and exclusive offers available through this channel. inwi money: Top up your line or that of someone close to you, 24/7, using your inwi money account. Top-up via an ATM: A convenient and fast service that allows you to top up from 20 MAD through the following banking networks: Attijariwafa Bank, Al Barid Bank, Banque Populaire, BMCE, Crédit Agricole du Maroc, Crédit du Maroc, CIH Bank and Société Générale du Maroc. Top-up from abroad: Have a loved one in Spain top up your inwi account from 50 MAD (€5) through our authorized distributor, Disashop. For more information, please visit the Disashop website.

Question 21

What should I do if my top-up is blocked after entering 3 incorrect top-up codes?

Accepted Answer

To unblock your top-up, simply call your inwi customer advisor at 220 from your mobile phone or at 0529000220 from another phone.

Question 22

What is the minimum top-up amount via an ATM?

Accepted Answer

The minimum top-up amount via an ATM is 20 MAD.

Question 23

Which bank ATMs can be used to make a top-up?

Accepted Answer

Top-up via ATM is available at all ATMs of Attijariwafa bank, Banque Centrale Populaire, BMCI, Société Générale Maroc, Al Barid Bank, CIH BANK, Crédit du Maroc, and Crédit Agricole du Maroc.

Question 24

How can I top up from abroad?

Accepted Answer

A relative or friend in Spain can top-up your inwi account on your behalf, starting from 50 MAD (5 euros), through our authorized distributor, Disashop (www.disashop.com).

Question 25

“Which institutions offer e-banking top-ups?”

Accepted Answer

The e-banking service is available through Banque Centrale Populaire, Attijariwafa bank, CIH BANK, Crédit Agricole du Maroc, as well as at all BIM stores, through the Wafacash and Cash Plus networks, and via CMI payment terminals (POS).

Question 26

How can I top-up my Internet?

Accepted Answer

inwi’s *3 top-up allows you to enjoy generous 4G Internet data starting from 5 MAD. You can activate it in different ways, depending on the top-up channel: • Select the *3 Internet offer directly through the various channels (inwi.ma, Myinwi, inwi money, e-banking, m-banking and ATMs). • Request the *3 Internet offer directly from your retailer. • Dial *3 after entering the recharge code for scratch cards.

Question 27

How can I top-up national calling minutes?

Accepted Answer

inwi’s *1 top-up allows you to make calls to all national numbers, starting from 5 MAD. You can activate it in different ways, depending on the top-up channel: • Select the *1 national calls offer directly through the various channels (inwi.ma, Myinwi, inwi money, e-banking, m-banking and ATMs). • Request the *1 national calls offer directly from your retailer. • Dial *1 after entering the top-up code for top-up cards.

Question 28

How can I top-up an inwi number for someone else?

Accepted Answer

You can top-up someone else’s inwi number using different methods: • Dial *120#, press the Call button, then go to the “Top-up” section. • On the inwi.ma website. • On the Myinwi app. • On the inwi money app.

Question 29

Which banks offer m-banking top-ups?

Accepted Answer

The mobile banking (m-banking) service is available through the following banks: Banque Centrale Populaire, Société Générale Maroc, Al Barid Bank, and CIH BANK.

Question 30

Can I top up another line that is not an inwi number?

Accepted Answer

No, you cannot top up a line belonging to another operator.

Question 31

How can I purchase a top-up or Pass?

Accepted Answer

Through your My inwi app, Through your customer account on inwi.ma, Via your inwi Money app, Via USSD by dialing *120#, By calling 120, At your nearest inwi store, Via your banking app, Or from one of our authorized retailers.

Question 32

What is the difference between Roaming Pass *7 and International Top-Up *4?

Accepted Answer

Roaming Pass *7 allows you to make and receive calls and/or SMS and connect to the internet while abroad. International top-up via *4 allows you to make calls/send SMS from Morocco to other countries.

Question 33

How can I activate the Roaming service?

Accepted Answer

• For voice roaming, the service is activated by default by your operator when you purchase your line.• To activate data roaming, simply call customer service at 220.

Question 34

How can I purchase a Roaming Pass?

Accepted Answer

• You can purchase your Roaming Pass via the Top-up section of inwi.ma or through your My inwi app by selecting Roaming Top-up *7 and choosing the Pass that best suits your needs. Don't forget to check that your travel destination is included in the list of eligible countries. • If your destination is not included in the list of countries eligible for the Roaming Pass *7, we recommend making a regular top-up. In this case, you will be charged according to the applicable roaming rates (see the roaming rates table by zone).

Question 35

What Roaming Passes are available, and what are their validity periods?

Accepted Answer

To view our full range of Roaming Passes, please CLICK HERE.

Question 36

How can I purchase my Roaming Pass?

Accepted Answer

• If you are a prepaid customer or do not have a mobile plan, simply purchase a top-up for the amount corresponding to the desired Pass and dial the top-up code followed by *7.• By credit card: via My inwi or inwi.ma.• Via banking applications.• Charged to your bill: available to mobile plan customers.

Question 37

What is the *33 offer?

Accepted Answer

The *33 offer is an innovative new top-up that lets you enjoy internet access by the hour. You can browse and access any content you want online, with complete freedom, for 2 hours at MAD 10 or 5 hours at MAD 20. Manage your usage by turning your internet connection off and back on whenever needed.

Question 38

How does the *33 Internet Hours top-up work?

Accepted Answer

The *33 top-up gives you 2 or 5 hours of internet usage. Depending on your needs, you can turn your internet connection on or off through the dedicated *33 top-up management section: • Via the My inwi app • Or by dialing *120*333#

Question 39

How can I track my *33 Internet Hours top-up usage?

Accepted Answer

You can track your Internet Hours top-up usage: • Via the My inwi app • Or by dialing *120*333#

Question 40

Who can benefit from this offer?

Accepted Answer

The offer is available to all inwi customers who top-up their lines.

Question 41

What are the benefits of the *33 Internet Hours top-up?

Accepted Answer

• Total freedom: Access any content you want on the internet without worrying about data usage. You can also manage your usage time according to your needs by turning your connection on or off whenever you want.• A unique experience: A new, more flexible and controlled way to use the internet.

Question 42

What is the difference between an eSIM and a regular physical SIM card?

Accepted Answer

An eSIM is a virtual SIM card. In practical terms, it eliminates the need to handle a physical SIM card or manage different SIM card sizes. Using an eSIM is similar to using a physical SIM card and provides the same level of security.

Question 43

Who can benefit from the eSIM offer?

Accepted Answer

All customers can benefit from the eSIM offer. The only requirement is to have a compatible smartphone.

Question 44

Can the QR code be scanned multiple times?

Accepted Answer

Your eSIM activation QR code can be scanned as many times as you like on your compatible smartphones, at no additional cost. If you change devices, you must first manually uninstall your eSIM from the device on which it is currently being used before you can install it on a new device.

Question 45

Which devices are compatible?

Accepted Answer

Samsung : Galaxy Fold , Galaxy Z Fold 2 5G, Galaxy Z Flip, Galaxy Z Flip 2,Galaxy Z Flip 3, Galaxy Z Flip 4, Galaxy Z Flip 5G, Galaxy Z Fold2 5G, Galaxy Z Fold 4 5G, Galaxy S20 , Galaxy S21, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy Note 20 Ultra 5G, Galaxy Note 20, Galaxy Z Fold3 5G, Samsung S23, S23 Plus, S23 Ultra iPhone : iPhone 14 Pro max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 mini, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 Mini iPhone SE (2020), iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS Max, iPhone XS, iPhone XR Huawei : P40/P40 Pro/Mate 40 pro/Honor Magic 4. XIAOMI : XIAOMI 12T pro.Google :Pixel 3/Pixel 4/Pixel 5/ Pixel 6 /Pixel 7 OPPO : Find X3 Pro/Reno 5A/Reno 6 pro 5G / Find X5/Find X5 Pro/A55 E 5G. Motorola :Razr 2019 / Razr 5G. La liste des téléphones n’est pas exhaustive

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