Question 1

What is the Sovereign Mail offer?

Accepted Answer

The Sovereign Mail Service allows the Customer to benefit from a professional messaging through the Zimbra solution. This service includes the usual messaging features, calendar management, task management, chat ... . The completeness of the functionalities of the Service is indicated in the Service Catalog, depending on the offer subscribed by the Customer.

Question 2

Where is my data hosted?

Accepted Answer

Your data is hosted in inwi datacenters located in Morocco.

Question 3

How is this service billed?

Accepted Answer

It is a monthly or annual subscription per email account. The service activation fee is free though.

Question 4

Can I combine different packages?

Accepted Answer

Yes, the customer can subscribe to a combination of the different packages offered.

Question 5

I already have a domain name, can I keep it and benefit from the messaging solution?

Accepted Answer

Yes, you can benefit from the solution while keeping your domain name, just ask your ISP to perform the redirection of your DNS or to perform a transfer operation of the domain name.

Question 6

Who can I entrust with the management of my e-mail accounts?

Accepted Answer

You must take charge of the administration of your own accounts. For this, inwi business has created for the administrator of the company a self-care accessible in Web mode that allows the creation of e-mail accounts, password reset, modification or deletion of e-mail accounts, creation of mailing lists.)

Question 7

Will I be able to manage the creation of aliases and plan absence messages?

Accepted Answer

Yes, you will be able to create a set of mailing lists and schedule automatic email responses

Question 8

How many sessions will be opened? especially if I have a laptop, ipad & Smartphone?

Accepted Answer

You benefit from access & synchronization across 5 synchronized devices.

Question 9

Can I upgrade my offer?

Accepted Answer

Yes indeed, you can switch from one configuration to a "higher-end" one.

Question 10

How long does it take to back up an email box in case of deletion?

Accepted Answer

In case of deletion of an email box by the customer, the backup time is seven (7) days.

Question 11

Is there a backup of the email server data?

Accepted Answer

Yes, we provide a daily backup of email accounts.

Question 12

What is the retention period of the data?

Accepted Answer

10 days.

Question 13

Does inwi offer an SLA (Service Level Agreement)?

Accepted Answer

Inwi is committed to ensuring a level of availability of service of 99.98% per year.

Question 14

What is Digital Fax?

Accepted Answer

A 100% digital solution with inwi's sovereign cloud offering a fast and reliable fax service that allows your employees to send and receive faxes from their email account

Question 15

Will I have my own fax number?

Accepted Answer

Your digital fax number, a fixed number (5), will be reserved for your exclusive use, and will work just like any ordinary fax number - those who send you faxes will not see any difference. Once registered, you can start using and broadcasting this number.

Question 16

What is a unified communications solution ("UCaaS")?

Accepted Answer

It is an integrated solution allowing Moroccan companies to improve collaboration both internally and with their partners, to gain in efficiency and agility

Question 17

Does this solution require an initial investment (CAPEX)?

Accepted Answer

The cost structure is 100% OPEX, ensuring a better level of service quality and new value-added services

Question 18

Is this solution hosted on a public or sovereign cloud?

Accepted Answer

It is a solution based on the inwi sovereign cloud

Question 19

Can we use ip-phones with this solution?

Accepted Answer

This solution allows the integration of different types of ip-phone equipment

Question 20

What are the differences between Unified Communications and on-premises PBX?

Accepted Answer

The user has a complete experience: advanced telephony features, collaboration features, convergence and video conferencing. Also this offer is a full OPEX model and does not require any CAPEX (upfront investments).

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